Shipping policy

Shipping Policy

Effective Date: 19th August 2026

Order Processing

Orders are normally processed within 1 to 2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Australian Shipping

Standard Shipping

Estimated delivery: 2 to 8 business days.

Delivery times are estimates only and may vary depending on your location and carrier delays.

International Shipping

We ship to selected countries worldwide.

Delivery estimates vary by destination and customs processing times.

International customers are responsible for any import duties, taxes or customs charges imposed by their country.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied and the parcel is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery period, please contact us.

We will work with the shipping carrier to investigate the delivery.

Damaged Deliveries

If your parcel arrives damaged:

• Take photographs of the packaging and product before use.
• Contact us within seven days of delivery.
• Retain all original packaging where possible.

We will assess the claim and provide an appropriate resolution.

Delivery Delays

We are not responsible for delays caused by:

• Customs clearance.
• Natural disasters.
• Industrial action.
• Carrier delays.
• Severe weather.
• Events outside our reasonable control.

Contact

Email: support@getnomar.com

Website: www.getnomar.com