Orders

What happens after I place an order?

You will receive an order confirmation by email. Once your order has been packed and shipped, you will receive tracking information.

Can I change or cancel my order?

Contact us as soon as possible. We may be able to update or cancel your order before it is packed. Once your order has been dispatched, changes cannot be made but you can use the 100 day change of mind guarantee.

What should I do if I entered the wrong delivery address?

Contact our customer support team immediately. If your order has not been dispatched, we may be able to update the address. Nomar is not responsible for orders delivered to an address entered incorrectly at checkout.

Shipping

How much does shipping cost?

Shipping charges depend on your destination, parcel weight and selected service. Your available options and total shipping charge are shown at checkout.

Free standard shipping is available on eligible orders of AUD $150 or more after discounts. Destination eligibility is confirmed at checkout; express shipping is charged separately.

How long will delivery take?

Standard shipping takes an estimated 5–12 business days after dispatch. Express shipping takes an estimated 4–7 business days after dispatch, depending on the delivery area. Processing time is additional to these transit estimates.

Your estimated delivery dates are shown at checkout. We email your tracking information when your order is dispatched.

What happens if my parcel is delayed?

Carrier delays can occur during busy periods, severe weather or other transport disruptions. Check your tracking first. Contact our customer support team if your tracking has not updated for several business days.

What happens if my parcel is lost?

Contact us with your order number. We will review the tracking information and raise an enquiry with the delivery provider.

Products

What makes Nomar products different?

Nomar designs practical travel products that help you pack, organise and access your belongings more easily. We focus on useful features, reliable materials and products suited to carry-on travel, longer trips, work
travel and weekends away.

Is the Nomar Men’s Toiletry Bag waterproof?

The bag is made from waterproof PU material, which helps protect against splashes and minor spills. Do not submerge the bag in water. Water may still enter through the zipper or seams.

What size is the Men’s Toiletry Bag?

26.5 cm wide, 12.5 cm deep, 17 cm high

What compartments does the Men’s Toiletry Bag have?

It includes one full-length compartment on one side and two half-size compartments on the other. These sections help separate larger bottles, grooming products and smaller personal items.

Are the silicone bottles suitable for carry-on luggage?

The 90 ml bottles and 30 ml tubs are sized for common carry-on liquid limits. Airport security rules can vary by country and airport. Always check the requirements for your departure airport and destination before travelling.

Are the silicone containers leakproof?

The containers are designed to reduce leaks when closed correctly. Do not overfill them. Check that each lid and cap is secured before packing. Place liquids inside the clear travel bag for extra protection.

Care Instructions

How do I clean the toiletry bag?

Wipe the exterior and interior with a soft damp cloth. Use mild soap if required. Allow the bag to air dry completely before storing it

How do I clean the silicone travel containers?

Wash with warm water and mild detergent. Rinse thoroughly and allow them to dry completely before refilling.

Returns and Warranty

What is Nomar’s return policy?

We offer a 100-day change-of-mind return period from the date your order is delivered. Items must be unused, undamaged and returned with their original packaging and included accessories.

Are return shipping costs covered?

Customers are generally responsible for change-of-mind return shipping costs. Nomar will cover reasonable return or replacement costs where a product is faulty, damaged or incorrect.

Can I return a used product?

We cannot accept change-of-mind returns for products that have been used, damaged or returned in an unsanitary condition. Your rights for faulty products remain protected under Australian Consumer Law.

What should I do if my product arrives damaged?

Contact us promptly with your order number, a description of the issue and clear photographs. We will assess the problem and arrange a suitable solution.

What happens if my product breaks?

Contact us with proof of purchase and photographs or video showing the issue. If the product has a manufacturing fault, we may offer a replacement, repair, refund or another remedy where appropriate.

What is not covered by the warranty?

The warranty does not cover normal wear and tear, misuse, accidental damage, improper cleaning, overloading, nauthorised alterations or damage caused by failing to follow the care instructions.

Do your policies affect my consumer rights?

No. Our returns and warranty policies operate in addition to your rights under Australian Consumer Law.

Payments

What payment methods do you accept?

Available payment methods will appear at checkout. These major credit cards, debit cards and approved digital payment services.

Is my payment information secure?

Payments are processed through secure third-party payment . Nomar does not store your complete card details.

Stock and Product Releases

Stock and Product Releases

Our Men’s Toiletry Bags and Silicone Travel Sets are available to order, subject to stock. Our Women’s Toiletry Bag and Compression Packing Cubes are on the way. Join the email list on their product preview pages for launch updates.

What does “pre-order” mean?

A pre-order allows you to purchase an item before it is ready for dispatch. The estimated shipping date will appear on the product page.

Will sold-out products be restocked?

Some products will be restocked. Join the product notification list to receive an email when an item becomes available again.

Can product colours look different in person?

We aim to display colours accurately. Screen settings, lighting and production batches may cause slight differences.

Contact Nomar

How can I contact Nomar?

Email our customer support team through the contact details shown on our website. Include your order number when contacting us about an existing purchase.

When will I receive a reply?

We aim to respond within two business days, excluding public holidays and peak sales periods.