Refund policy

Returns, Refunds and Warranty Policy

Effective Date: 19th August 2026

At Nomar Travel Goods, we want you to travel with confidence. If you're not completely satisfied, we're here to help.

100-Day Change of Mind Guarantee

We proudly offer a 100-day return period from the date your order is delivered.

To qualify for a change-of-mind return:

• The product must be unused.
• It must be clean and undamaged.
• It must be returned with original packaging where reasonably possible.
• All complimentary items must be included.
• Proof of purchase must be provided.

Once approved, you may choose:

• A full refund to your original payment method.
• Store credit.
• An exchange for another product.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed.

Faulty Products

If your product is faulty, damaged or does not meet consumer guarantees, please contact us as soon as possible.

Where a product has a major failure, you may choose:

• A replacement.
• A refund.

Where a product has a minor failure, we may choose to:

• Repair the product.
• Replace the product.
• Provide a refund where appropriate.

If we confirm the product is faulty, we will reimburse reasonable return shipping costs where required under Australian Consumer Law.

Lifetime Manufacturing Warranty

We stand behind the quality of our products.

If your Nomar product develops a manufacturing defect during normal use, we will repair or replace it at our discretion.

This warranty covers:

• Faulty stitching.
• Broken zippers due to manufacturing defects.
• Hardware defects.
• Manufacturing faults in materials.

This warranty does not cover:

• Normal wear and tear.
• Cosmetic damage.
• Airline damage.
• Misuse.
• Accidental damage.
• Damage caused by improper care.
• Damage caused by modifications.

Return Process

Email support@getnomar.com with:

• Your order number.
• Photos of the product.
• A description of the issue.

We aim to respond within two business days.

Approved refunds are generally processed within five business days after receiving and inspecting the returned product.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.